Privacy policy

Last updated: April 3, 2026

LLC "ITSOLUTIONS" operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which provides the technical infrastructure that enables us to offer our Services to you.

Personal Data We Collect

“Personal Data” means any information that identifies or can reasonably identify you. We collect only the data necessary to provide our Services.

Contact Information: Name, surname, billing address, shipping address, phone number, email address.
Payment Information: Payment details are securely processed by banks and authorized payment providers.
Account Information: Login credentials, preferences, and settings.
Order Information: Products viewed, purchased, returned, or exchanged.
Technical Data: IP address, browser type, device information.
Usage Data: Information about how you interact with our website and Services.

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Contract Performance: To process and deliver your orders.
Legal Obligation: To comply with tax, accounting, and regulatory requirements.
Legitimate Interest: To prevent fraud, improve our Services, and ensure website security.
Consent: For marketing communications where required.

How We Use Your Personal Data

To process and fulfill orders
To arrange shipping and delivery
To provide customer support
To improve website performance and user experience
To prevent fraud and enhance security
To comply with legal obligations

Sharing of Personal Data

We do not sell or rent your personal data. We may share your data only with:

Shipping and courier companies (for delivery purposes)
Banks and payment service providers
Shopify (for technical hosting and service support)
Government authorities where legally required

Relationship with Shopify

Our store is hosted on Shopify. Shopify may process your data to provide and improve the Services. You can review Shopify’s Privacy Policy here: Shopify Consumer Privacy Policy.

International Data Transfers

Your personal data may be transferred outside your country of residence, including outside the European Economic Area (EEA). Where such transfers occur, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other legally recognized mechanisms under GDPR.

Data Retention

We retain personal data only as long as necessary for:

Order fulfillment and customer service
Tax and accounting compliance
Dispute resolution and legal protection

Your GDPR Rights

Under GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (“Right to be Forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is completely secure.

Children’s Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:
Phone: 579 22 37 66
Email: sales@smartlock.ge
Address: 11 Ilia Chavchavadze Avenue, T'bilisi, 0179, GE